This page answers the most common questions about ordering, shipping, payments, and returns at AudioDirect.

If you need further assistance, feel free to contact us using the details at the bottom of this page.

1. What products do you sell

2. Where do you ship

We currently ship within the United Kingdom.

3. Do you offer free shipping

Yes, we offer Free Shipping on all orders. There are no additional shipping fees at checkout.

4. How long does delivery take

Delivery times depend on your location.

• Handling time: 1 to 2 business days
• Shipping time: 2 to 3 business days
• Total delivery time: 3 to 5 business days

Delivery may vary slightly depending on the destination city.

5. How can I track my order

Once your order has been shipped, you will receive an email with tracking details.

If you do not receive tracking information, please contact us.

6. Can I change or cancel my order

Orders can be changed or canceled if they have not yet been processed.

If your order has already been shipped, you will need to follow the return process after receiving the item.

7. What payment methods do you accept

We accept secure payments through Stripe, including:

• Credit and debit cards
• Apple Pay
• Google Pay

All transactions are processed securely.

8. Is my payment information secure

Yes, all payments are processed through secure systems. AudioDirect does not store full payment card details.

9. What is your return policy

We offer a 30-day return period with free returns for eligible items.

To qualify for a return:

• Items must be unused
• Items must be in original packaging
• Proof of purchase is required

For full details, please refer to our Refund Policy.

10. How do I request a return

To start a return, contact us with your order details:

Email: info@audiodirect.shop
Phone: +44 (137) 346 9741

Our team will guide you through the process.

11. What if my item is damaged or incorrect

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Providing photos will help us resolve the issue more quickly.

12. When will I receive my refund

Once your return is approved and processed:

• Refunds are issued to the original payment method
• Processing time is typically 5 to 10 business days

Timing may vary depending on your payment provider.

13. Do you offer exchanges

Exchanges are available for damaged, defective, or incorrect items.

Please contact us to arrange an exchange.

14. What if my order is delayed

Delays may occur due to high demand, courier issues, or external factors.

If your order is significantly delayed, please contact us for assistance.

15. How can I contact you

You can reach us using the following details:

Email: info@audiodirect.shop
Phone: +44 (137) 346 9741
Address: Commerce Park, L5, Marshall Way, Frome BA11 2FB, United Kingdom

Customer service hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday and Sunday: Closed