Payment Policy

This Payment Policy explains how payments are handled on the AudioDirect website.

By placing an order, you agree to the terms outlined below.

1. Accepted payment methods

We accept secure payments through Stripe. Available payment methods may include:

  • Debit and credit cards (Visa, Mastercard, American Express)
  • Digital wallets supported by Stripe, such as Apple Pay and Google Pay

All payments are subject to approval by the payment provider.

2. Payment processing

Payments are processed securely through Stripe at the time of purchase.

  • Your payment will be charged immediately after you place your order
  • Orders will only be processed once payment has been successfully completed

AudioDirect does not store full payment card details. All sensitive payment information is handled securely by Stripe.

3. Currency

All prices on our website are listed in GBP.

If you are using a payment method from outside the United Kingdom, your bank or provider may apply currency conversion fees.

4. Payment security

We take payment security seriously.

  • All transactions are encrypted using secure technology
  • Stripe complies with industry security standards for handling payment data
  • Your financial information is protected during the checkout process

5. Payment authorization

In some cases, your payment provider may:

  • Request additional verification
  • Place a temporary authorization hold

These actions are controlled by your bank or payment provider and are not managed by AudioDirect.

6. Failed or declined payments

If your payment is declined:

  • Please check your card details and billing information
  • Contact your bank or payment provider
  • Try an alternative payment method if available

We are unable to process orders until payment is successfully completed.

7. Refunds

Approved refunds are issued back to the original payment method used at checkout.

  • Processing time typically takes 5 to 10 business days
  • The exact timing may vary depending on your payment provider

For more information, please refer to our Refund Policy.

8. Fraud prevention

To protect our customers, all orders are subject to verification.

We reserve the right to cancel or refuse orders if suspicious or unauthorized activity is detected.

9. Contact information

If you have any questions about payments, please contact us:

Email: info@audiodirect.shop
Phone: +44 (137) 346 9741
Address: Commerce Park, L5, Marshall Way, Frome BA11 2FB, United Kingdom

Customer service hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday and Sunday: Closed